Not only would they not refund us any money but they had this script set up where the rep kept saying they would send us another email that we could sign. They offered to send us the document again but they were going to charge for an additional 30 days and not refund any of our money. When we called to try to get our money back they would not refund us anything. Because we didn't sign the document, Brinks kept billing us every month. Because their email went to my wife's spam she never saw it. As part of their cancellation process they sent us an email to my wife with a DocuSign document to sign. We found out yesterday they had been charging our debit card every month for almost a year. That should tell you everything you need to know. How did the company deal with that? It changed the name of its business on the Yelp site from 'Brinks Home' to xyz so users wouldn't find all the negative reviews. One thing to add: I, along with many others, posted negative reviews on Yelp. I will not do business with a company that lies to its customers, won't allow cancellation and wastes my time. Message to Brinks Home: This is not how you attract and retain customers. The email that Brinks hasn't sent was supposed to trigger the 30 day period. The supervisor told me I had to provide 30 days notice, as described in a now-expired contract I signed with LiveWatch. The Brinks website says, 'the month-to-month rate allows you to cancel your service at any time.' I told the supervisor that's what I wanted to do. Each time, I was told the email is coming. I've made multiple follow up calls seeking to get that email and cancel my service. Instead, I received multiple emails asking me to reconsider my decision to cancel by offering to sign me up for a contract - at a price that's higher than what I now pay! Four days since my call to cancel, I've received no email allowing me to cancel. She said I'd receive an email with a link allowing me to cancel within 48 hours. During the phone call with the agent, I asked her nine times to cancel my service. My bill makes clear that the $6 is a fee. *Claimed the $6/month fee isn't a fee at all but really just local taxes. I have a Concord 4 system that can be monitored by many different companies. *Claimed my system was unique to Brinks and that nobody else could monitor it. In the process, she lied about two things: She kept telling me the reasons why I should remain with the company. The customer service rep wouldn't cancel my contract. I've become sick of paying the added money and decided to cancel.

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